This problem generally only occurs when you have removed the SD card from your CleverLoop Base Station. If you haven't removed the SD card but are seeing this "Missing SD Card" message, it means SD card may be loose in the base station, need formatting, or have a fault. Please remove the SD card and then follow the 3 steps outlined below. The SD card is located in a slot at the back of the Base Station unit to the right of the ethernet port. We have attached a picture at the bottom of this article so you can see it more clearly.


For your Base Station to recognise the SD card you will need to:


1. Insert the SD card back into your CleverLoop Base Station. Please note the card goes in with the contacts facing up ( the opposite from most other devices).


2. Reboot your Base Station (by unplugging then plugging back in power cable at the back of the Base Station).


3. Wait for around 30 seconds for the Base Station to become fully functional, then press the "Refresh" button on your app to check the newest status.


If the problem still occurs, then the next thing to do is to format the SD card. You can do this by taking it out of the Base Station, formatting it with a computer (using the file explorer type of program on your computer is the quickest and easiest way) and then putting it back into the Base Station (noting that the SD card goes in upside down). You will need access to a card reader or a microSD to SD card adaptor. Many computers have an SD card slot on them these days.


After formatting the SD card, the Base Station should no longer give the 'Missing SD Card' message on your app. If it still does, then it is likely that the SD card is faulty/corrupted and will need replacing, please try another SD card, please don't use SD card larger than 16GB. 


If this solution didn't help, please create a new support ticket using the top menu.