If your CleverLoop system has been working fine, and then a camera goes offline, please check the following:


1. The power supply is functioning

If your camera power supply has a red LED on it, check to see that it is lit. Otherwise, on an indoor camera, check to see if the blue power indicator on the back of the camera is lit. For an outdoor camera, you could check using this link, or wait till night, and see if outdoor camera LEDs turn red.


2. Reboot the camera and see if it reconnects

In most cases, rebooting the camera, by unplugging and plugging the power cable, will resolve the problem. If this works, please check your camera firmware version and update if required, or submit a support ticket to us. If your camera is online, we can updated the firmware automatically.


3. Enhance the WiFi signal, or connect the camera with an ethernet cable

If your WiFi connected camera works for a while, and then disconnects, then it is probably a connection issue. To test this, try moving your camera closer to your WiFi router, or into an area with a stronger signal and see it it stays online. If a weak WiFi signal is the issue where you want the camera to be setup, you could look at using a WiFi booster or powerline network extender, or investigate connecting the camera to the Base Station with an ethernet cable.


If none of these solutions help with your camera issue, please submit a support ticket to us and we'll help you out.


If it is your first time setting up your Base Station, please go to this section for solutions