You need to check your current camera firmware first.
Note: Please don't use Windows 'Edge' browser to check or update your firmware. Any other browser should work fine.
Note: This firmware check only applies for outdoor cameras and indoor X series cameras. M series cameras don't need to be updated - if you see that your firmware is V0.1.2.30, it means your camera is M series, so please don't update.
Please make sure your camera is powered on and is in good WiFi range. If it's easy to connect the camera to your router with an ethernet cable then this would be ideal, but is not essential.
- Open the CleverLoop app, and find 'Camera Diagnose' function, which you get to by pressing the 3 line icon at the top left of the home screen. It locates under 'My Account' and 'Feedback' function.
- There should be a list of the IP addresses for cameras that are on your network. Choose the one that you want to check, and enter the IP address into your web browser. If you have multiple cameras, you'll need to compare the "DID" on the camera with the one on the IP address list.
- You'll get a pop up asking you for the camera’s username and password. The default username is ‘admin’ and password is ‘123456’. If you have changed the camera's credentials then you will need to enter these new details.
- You can then enter the setting page for the camera by clicking either view mode. Then click 'Set Up' -> 'About', and you can see the 'System Firmware', which indicates the camera firmware you have right now.
If your camera firmware is 00.10.01.0037P1/38, please go and update your firmware using this link.
The newest firmware is 00.10.01.0039cl