If your camera firmware is 00.10.01.0037, then please follow the below instructions to update the firmware to the newest.
Note: Please don't use the Windows 'Edge' browser here, select a different browser to do this operation.
It's ideal to keep the camera connected to the router via an ethernet cable during this upgrade. We don't recommend doing the firmware upgrade using WiFi, but if you have to, please make sure the camera is in a location with a strong WiFi signal.
- Below you'll see an attachment called 'Camera_Firmware_37_P1.pkg'. Please download this firmware update.
Once downloaded, please go to the 'Maintenance' tab in Web page, and find the 'Upgrade' function.
- First, click 'Choose file' and select the file you've downloaded, 'Camera_Firmware_37_P1.pkg'. Then click 'Upgrade'. Please don't select the wrong file as this will cause the camera to go dead.
- Wait for a few minutes as the update is installed to the camera. You should see a pop-up window saying the install has completed and the camera will get back online by itself.
- Please check if your firmware is 00.10.01.0037P1, if not, please do the upgrade again, if yes, it means your camera is upgraded successfully. You can keep updating it to 0039CL by clicking this link.