If you are having trouble getting your Base Station to recognise an external Hard Drive, Check the following things:

  • The Hard Drive is the correct format. The Base Station will only work with NTFS and FAT32 format drives. If you have a drive that is the wrong format, FAT64 (exFAT) or HFS+, you can plug it into a computer and reformat it.
  • You have rebooted the Base Station after connecting the Hard Drive.
  • If the hard drive requires an external power supply you have connected this up.
  • You are using the USB power supply that came with your Base Station. While the Base Station will run on a standard mobile phone USB charger plug, these do not supply enough current to also power a hard drive

If none of these things help you to get your hard drive working, lodge a support ticket and we'll help you get it sorted out.