If you have a camera with firmware that is numbered 00.10.01.0048P1 or 00.10.01.0048P2, then please follow the below instructions to install the files needed for us to push a remote update to your camera. Please DO NOT use this file if your camera does not have a 48 firmware version.
Note: Please don't use the Windows 'Edge' browser here, select a different browser to do this operation.
It's ideal to keep the camera connected to the router via an ethernet cable during this install. We don't recommend doing this over WiFi, but if you have to, please make sure the camera is in a location with a strong WiFi signal.
- Below you'll see an attachment called 'Camera_Firmware_48_P1_P2.pkg'. Please download this firmware file.
Once downloaded, please go to the 'Maintenance' tab in Web page, and find the 'Upgrade' function.
- First, click 'Choose file' and select the file you've downloaded, 'Camera_Firmware_48_P1_P2.pkg'. Then click 'Upgrade'. Please don't select the wrong file as this will cause the camera to go dead.
- Wait for a few minutes as the file is installed to the camera. You should see a pop-up window saying the install has completed and the camera will get back online by itself.
- You will not see a name change in the camera's firmware, but once you have done the above steps, please submit a customer support ticket to us, provide us with the camera's DID (you'll find this on the sticker on the camera) and camera username / password, and then we can push the final part of the update remotely.