Certain router models can cause significant problems due to performance issues that they have. Many of these performance issues are quite widely noted and have an impact on a wide range of devices, including CleverLoop Base Stations and/or cameras. Below we have compiled a list of routers that we know to cause problems and have included some trouble-shooting tips where possible. If you are having problems, then often the best course of action is to test using a router that is not on the below list.
As there are so many makes and model of routers available in different cities and countries, we are not able to recommend a specific router if you need to replace an existing one. We suggest either talking with your internet service provider to see if they have a different model of router, or seeing what your local tech store / online retailer suggests as a high quality, value for money router. Routers are the most important piece of technology in a network, and routers provided for 'free' as a part of your internet plan are not always of the highest quality.
If you have the AT&T 5268ac router, please make contact with your internet service provider and ask them for a new router of a different brand.
This router has a know bug with it's WLAN routing that effectively blocks some ports. This can prevent the Camera Diagnose function on the CleverLoop app from working, and may cause a CleverLoop system to not function correctly.
Huawei HG659 and HG659b
This router can have difficulties connecting to multiple WiFi devices at the same time (such as WiFi cameras). Whilst CleverLoop Base Stations seem to connect without problem (as these are ethernet cable connected), this router certainly seems to have difficulty keeping cameras online, particularly if a few are added. If running on old firmware, this router may not be able to find any cameras connected to your network, or may not be able to connect your Base Station. We have also had some users report that disabling the 5G network on the router may help with the issue, but we haven't had enough feedback to confirm this yet.
This router has a known problem with how it handles data traffic between wired and wireless devices connected to it, and has given problems to customers trying to set up a CleverLoop system on one. For more technicals details on the issue, see this thread on the GeekZone website. According to that thread, Netcomm had mentioned that they were going to fix the issue in a firmware update, so you should check that your router is running the latest firmware.
More generally, you may have problems getting a CleverLoop system to work on a network that has old or slow hardware running it.
With slower routers, which are often older models, you may find that internal data transfer limitations will limit the number of cameras your CleverLoop Base Station can support. In many cases we see, older routers can handle three cameras, but not four. In rare cases, a router may not be able to support three cameras.
If you have a internet setup that uses separate modem and router, and you have a good router, but your modem is an older model, you may run into problems that are caused by a data transfer bottleneck at the modem. This is not a common problem, but is worth considering if you are having issues getting your CleverLoop to work properly, and have a separate modem.
We will continue to gather information on incompatible router and modem makes and models over time.
If you suspect that your router or modem may be causing problems with your CleverLoop system, it is worth checking that your hardware is using the latest available firmware. You can usually check this in the backend settings of the device. See the website of either your internet service provider, or the manufacturer of your device for more information on checking and upgrading your firmware version.